All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Happy Nest certified cleaner.
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, they do. We conduct a thorough nationwide background check on all applicants as the final step in our pre-screening process. Additionally, we prioritize hiring team members who come recommended by friends, family, or previous employers, and we personally meet each of them before hiring. This ensures we have a trustworthy, reliable, and well-vetted team providing exceptional service.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Your privacy is very important to us. We have developed this Privacy Policy to explain how we collect, use, communicate, and disclose personal information. Here are the key points:
At Happy Nest, we prioritize the safety and security of your home and our cleaning professionals. That’s why we carry comprehensive liability insurance to protect you and your property during our service.
By choosing Happy Nest, you can rest assured knowing that we have taken the necessary precautions to provide a safe and reliable cleaning service.
At Happy Nest, we stand by our commitment to customer satisfaction. If you are not fully satisfied with our cleaning services, please contact us within 24 hours of your appointment. We ask for the opportunity to correct any issues, as our cleaning professionals take pride in their work and appreciate the chance to prove their value.
If issues arise, we will:
Thank you for choosing Happy Nest, where your satisfaction is our priority!
If you require a specific arrival time for our cleaning team, please be aware that if our schedule includes any downtime, we will make every effort to accommodate your needs. However, should there be a delay in accessing your home or place of business, we may need to charge an additional fee to cover the waiting time incurred by our cleaning professionals.
Cancellations must be made at least 24 hours prior to the scheduled appointment. If a cancellation occurs within 24 hours of the appointment, a cancellation fee of 50% of the service cost will be charged. For no-show appointments, the full service cost will be billed.
You may reschedule your cleaning appointments up to 24 hours before the scheduled time without any additional fees. To reschedule, please contact us via phone or email. If a rescheduling request is made less than 24 hours before the appointment, a cancellation fee of 50% of the service cost will apply.
For residential homes, our rate is $70 per hour with a minimum booking of 2 hours. (This includes everything—our own transportation, premium eco-friendly cleaning supplies, brand-new cleaning cloths for each home, parking, insurance, and a well-experienced, English-speaking team.)
For Airbnb properties and post-construction cleaning, we offer custom pricing tailored to the specific needs of the job.
We proudly provide services throughout Greater Los Angeles County, including Irvine, Orange County, Santa Monica, Beverly Hills, Pacific Palisades, Thousand Oaks, Hollywood, Calabasas, and many more.
If you don’t see your area on this list, give us a call, and we’ll gladly let you know if we serve your location.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service. Alternatively, you can reach us directly at 332-781-7403.
Standard cleaning takes into account everything that involves cleaning a home or apartment.
Happy Nest Standard Cleaning Service Includes:
We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link #
Yes, we bring our own premium cleaning supplies, products, and equipment to every job. Our eco-friendly cleaning products are safe for your home and the environment. We also provide brand-new cleaning cloths for each home, ensuring the highest level of cleanliness and hygiene. If you prefer to use your own cleaning products, just let us know, and we’ll happily accommodate your request!
This option is perfect if you’re unsure whether you need deep or standard cleaning, or if you have multiple tasks that require attention. You can hire our team of 1-2 professionals on an hourly basis for $70 per hour per person—just keep in mind that some tasks may take longer than expected, please estimate accurately.
Inside the fridge, kitchen cabinets, windows, and walls are areas that need extra care and time. To ensure top-notch results, we’ve separated these tasks into extras you can easily add to your service. Let us handle the details so you can relax.
Our Move-In / Move-Out Cleaning is our most comprehensive top-to-bottom service! Whether you’re a homeowner, tenant, landlord, or property manager, we ensure your space is spotless and ready for the next chapter. Please make sure the home is empty, and that electricity and water are available before we arrive.
What’s Included:
This service covers every detail to leave your space fresh and ready for move-in or move-out.
Standard cleaning takes into account everything that involves cleaning a home or apartment.
Happy Nest Standard Cleaning Service Includes:
We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.